Warranty and complaints

• Compulsory 2-year warranty against product defects

• Extended 5-year warranty against quality defects and malfunctions 

Damixa would like to offer anyone buying water taps from us additional security. In addition to the 2-year, compulsory warranty, we therefore offer a 5-year, extended warranty against quality defects and malfunctions for our entire product range.  See below what to do.  

Always contact your retailer first in case of complaint and warranty cases. 

Subject to complaint and warranty provisions

• The installation must be performed according to the rules of the trade and in accordance with applicable industry regulations
  
• Does not cover frost damage or damage or malfunctions caused by water impurities
  
• Damage due to a lack of or incorrect cleaning and maintenance of the product is not covered

How we handle complaints

The warranty covers all costs of repair or replacement with a new, equivalent product. In case of repairs or replacement, the warranty is extended with another 2 years. If you discover manufacturing defects or product defects within 2 years of the date of purchase, you must file a complaint where the product was purchased (at the shop or via the retailer). Customers must be able to document the date of purchase by producing a receipt or a copy of the invoice concerning the supply. In order for the warranty to apply, the product must be properly installed and used. Any piping and installation must be performed according to the rules of the trade and in accordance with applicable industry regulations. Furthermore, the product must not previously have been disassembled or modified in any other way by unauthorised persons. The warranty does not cover frost damage, or damage or malfunctions caused by water impurities. The warranty for manufacturing defects on surfaces does not extend to defects caused by improper cleaning (scrubbing or use of abrasive/corrosive cleaning agents) or scratches caused by contact with hard or sharp objects such as knives or materials made of metal. Defects caused by normal product wear, incorrect use or negligence in relation to following installation or service instructions will not be compensated. The warranty covers costs for repairing or replacing the product with a new, similar product. If the product is no longer marketed, a similar product will be offered. Prior to initiating any repair or replacement work, the retailer must have obtained our approval of the complaint.

This is your extended, 5-year warranty

The warranty covers the replacement of affected parts as well as other damaged components. We cover material costs and the shipment of new components and spare parts to the retailer or you. We offer an extended warranty on malfunctions, including a leakage and drip warranty, occurring within 5 years from the time of purchase. Customers must be able to document the date of purchase by producing a receipt or a copy of the invoice concerning the supply. From the 3rd to the 5th year after the date of purchase, the extended warranty covers the costs of spare parts only and not labour costs for the repair. The warranty covers the replacement of affected parts as well as other damaged components. The warranty does not cover aerators or other parts that require regular maintenance to avoid limescale accumulation. The warranty period is not further extended for products that have had one or more parts replaced. However, such products remain covered by the original warranty for up to 5 years after the date of purchase.

The retailer from which you purchased the product will contact Damixa before we can solve the issue for you

The retailer must have us approve the complaint before any work with repairs, replacement or shipment of components or spare parts is initiated. Our products are distinguished by a high quality and are designed to function for many years. We hold relevant spare parts for the product in stock for at least 5 years from the time on which the product is no longer marketed. If the authorities in a given country change the requirements for product approval and a spare part therefore does not meet the new requirements, we may have to stop keeping the product in stock previously than the 5 years after its discontinuation. For accessories and shower appliances, stocking of replacement products or similar products necessary to maintain the function is guaranteed.

Always contact the retailer where you bought the product first

The retailer will help you solve the issue, and our national and experienced service department is always at your disposal to answer questions and to offer technical support. Do not forget to bring documentation for the time of purchase of the product, e.g. a receipt or invoice.